Legal
Effective date: 22 May 2026
These Terms of Service ("Terms") govern your access to and use of the software products, APIs, and services (collectively, "Services") provided by NEXALINK COMMERCE & TECH LTD (Company #17246946), a company registered in England and Wales.
By subscribing to or using any of our Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.
"Subscription" means a paid plan that grants access to specific software features and usage limits for a defined period.
"Software" means our AI agent frameworks, workflow automation tools, UI component libraries, and any associated documentation.
"Customer" means the individual or entity that subscribes to our Services.
"Confidential Information" means any proprietary data, source code, or trade secrets disclosed during the provision of Services.
3.1. Subscription fees are billed monthly in advance and are non-refundable except as expressly set forth in our Refund Policy.
3.2. All prices are quoted in US Dollars (USD) and exclude applicable taxes. Customers are responsible for all taxes.
3.3. We reserve the right to change our pricing with 30 days' written notice. Price changes will not affect active subscriptions until renewal.
4.1. Subject to payment of applicable fees, we grant you a non-exclusive, non-transferable right to access and use the Services during the Subscription term. This is a service subscription, not a software license.
4.2. You may not: (a) reverse engineer, decompile, or disassemble the Services; (b) redistribute, sublicense, or resell access to the Services; (c) use the Software for any unlawful purpose.
5.1. We process Customer data in accordance with UK data protection laws and our Privacy Policy.
5.2. Customers retain full ownership of their data. We do not access, use, or share Customer data except as necessary to provide the Services.
6.1. Each party agrees to maintain the confidentiality of any proprietary information disclosed by the other party during the course of this Agreement.
6.2. Confidential Information shall not be disclosed to any third party without the prior written consent of the disclosing party, except as required by law.
6.3. This obligation survives termination of this Agreement for a period of three (3) years.
7.1. We target 99.99% uptime for all Enterprise subscriptions. Specific SLAs are detailed in your Subscription agreement.
7.2. We provide technical support via email with response times as specified in your Subscription plan.
8.1. THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
8.2. NEXALINK COMMERCE & TECH LTD DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.
8.3. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US OR THROUGH THE SERVICES SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.
9.1. To the maximum extent permitted by law, NEXALINK COMMERCE & TECH LTD shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our Services.
9.2. Our total liability shall not exceed the total fees paid by you in the 12 months preceding the claim.
9.3. This limitation of liability applies regardless of the theory of liability, whether in contract, tort, or otherwise.
9.4. Consumer notice: If you are a consumer (not a business customer), your statutory rights under the Consumer Rights Act 2015 are not affected by these limitations. Nothing in these Terms limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.
10.1. Subscriptions automatically renew at the end of each billing period unless cancelled at least 7 days before the renewal date.
10.2. Either party may terminate a Subscription at the end of the current billing period by providing 7 days' written notice.
10.3. We may terminate or suspend access to our Services immediately if you breach these Terms or fail to pay applicable fees.
10.4. Upon termination, your access to the Services will cease. We will provide you with a reasonable period to export your data.
Neither party shall be liable for any failure or delay in performing obligations under these Terms where such failure or delay is caused by events outside its reasonable control, including but not limited to acts of God, war, terrorism, strikes, pandemics, or internet infrastructure failures.
These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13.1. If you have any concerns or complaints about our Services, please contact us at nexalinkcommerce@mindsparklearn.com. We will acknowledge your complaint within 3 business days and provide a full response within 15 business days.
13.2. If you are not satisfied with our resolution, you may escalate the matter to our registered office: UNIT 82A JAMES CARTER ROAD, MILDENHALL, BURY ST EDMUNDS, IP28 7DE, UNITED KINGDOM.
13.3. For consumer customers, you may also refer unresolved disputes for online services via the European Commission’s Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.
For questions about these Terms, please contact us at nexalinkcommerce@mindsparklearn.com or at our registered office: UNIT 82A JAMES CARTER ROAD, MILDENHALL, BURY ST EDMUNDS, IP28 7DE, UNITED KINGDOM.